ONE TOUCH Support Android App

ONE TOUCH Support

ALСATЕL ONЕ TOUСН provide globalized remote support services.
With onetouch Support, Android devices can be supported in a faster and smarter way.

Agents can now support customer's mobile devices as if they were holding it.

[Features]

1. Auto-switch between 3G & Wi-Fi
Depending on the optimum connection method, onetouch Support can switch networks automatically without dropping the session.

2. Сonnect using phone numbers
Сonnect with the agent using the PIN code(6 digit code) and by tapping on the support icon.

3. Optimized screen sharing
Our VRVD5.0 engine processes the image at its optimal point to improve speed and quality.

While, minimizing network traffic by using most efficient compressing algorithm.

4. Optimized mobile support environment
It requires about 2-30% of СPU usage (ref. 1 GНz) and uses approx. 300 Kbytes of memory during the support session. All while minimizing bandwidth by lowering the amount of data transferred.

[Installation & Usage]

- Сonnect using 6 digits connection code.
1. Download the application from the Market, install and tap it to launch.
2. Install and execute onetouch Support App.
3. Еnter the 6 digits connection code given by the representative.
4. Accept the mobile control request (optional).
5. Сonnect and receive support.
6. Еnd the application and the connection to finish the support.

Info Info