TIM Modem Android App

Manage your TIM Modem and control the landline at home

Manage your TIM Modem, from home and remotely, check your landline and open reports to TIM technical assistance.

To access the TIM Modem app use MyTIM credentials. Moreover with the fingerprint you can make the access with username and password more secure. To register a new MyTIM account use the MyTIM app or go to the tim.it website

Here's what you can do with the TIM Modem app.

In the 'Modem' tab (with full functionality only on a TIM modem, from home or remotely, after logging in)
1. View, manage, update and restart your TIM modem
2. Check the status of your Internet line and take the line speed test
3. Verify and modify the Wi-Fi configuration of the modem, turn on, turn off and optimize Wi-Fi networks, check Wi-Fi coverage and speed, perform Wi-Fi backup / restore (useful in case of modem replacement TIM), view and share the Wi-Fi QR Code of your network
4. Check and administer the devices connected to the modem. When you are connected to the modem in Wi-Fi, the Wake on LAN command allows you to activate the connected devices on Ethernet that support it
5. Check the status of the USB sharing services on your TIM modem (only when you are connected to Wi-Fi)
6. Check the status of the voice service (on FTTCab / FTTH Fiber lines, where you can also call from home with the TIM Telephone app)

In the 'Assistance' tab
1. Diagnose the home line (FTTCab / FTTH fiber, ADSL or telephone), report a problem to the technicians or solve the most common problems on the Internet, e-mail and telephone online
2. Diagnose active TV services (TIMvision), resolve online or report a problem to technicians
3. Be notified of any failure on the TIM landline in your area, and request the sending of SMS messages to the resolution of the fault
4. Manage your Reports and monitor the processing status

In the tab 'Other'
1. Consult guides and videos of technical assistance
2. Quickly access other TIM services (MyTIM app, TIM Personal app, IoTIM app, Community We TIM, TIM Party, TIM Mail)
3. Search for TIM stores
4. Simplify the Wi-Fi configuration of your device by scanning the TIM modem's QR code

To use the app you need a fixed TIM line and an Android smartphone / tablet, with any mobile operator (TIM or other operators). Privacy Policy and License Terms are accessible in the Settings menu.

To help us improve the application, write to: help.187@telecomitalia.it

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